Disappointed

I’m extremely disappointed with ABSA once again. I have an up to date vehicle finance that has always been paid on time. I contacted the collections team first week of February to apply for a one month payment slip for February and I explained my situation. Same was recorded and I was asked to follow up on the 20 and 21 regarding the outcome. I followed up on the 21st and morning of the 22 of February and I’m told the matter was recorded but the relevant team and person has not looked at and the debit order is still scheduled to go off though I’ve requested a payment skip explained my situation for the month. The time it has taken to resolve this has gone beyond the stipulated SLA yet no one has even attended to the matter. I’m extremely disappointed and am definitely going to explore another bank and transfer my products as this is unacceptable treatment.