BB
Bernadette B

1 reviews | Active since Jun 2016

07 Jun 2016, 17:52

Disappointed

<p>I am very disappointed for being charged for a transaction that never happened.</p> <p>I went to the east rand mall branch to get some answers and i was told that they are off line.</p> <p>It has now been 3 working days and i have not heard from absa.</p> <p>Im really considering changing my accounts,because this is not the first time this happened.</p>

0
Replies (3)
Absa
Absa's reply08 Jun 2016, 06:59
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply08 Jun 2016, 11:14
Official

Dear Customer

Kindly provide me with your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

BB
Bernadette B's update08 Jun 2016, 13:33
Reviewer Update

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