Disappointed

Been a customer for as long as I can remember but it seems that as with ABSA things went downhill fast... First new "hidden charges" have been deducted from my account without being informed, these are for transfers out of the account (was never charged before). The fee to withdraw cash at an ABSA ATM are more than if I use my FNB card to withdraw from an ABSA ATM.

My main complaint, recently needed to update my address on my statement. Went to an ABSA branch, she had no idea that they could assist with FICA of a Virgin Money customer. Eventually documents sent. After following up with Virgin Money no documents received (no surprise). Managed to arrange for the address to be changed after sending the documents through myself. Statement arrives, address is changed but misspelled so **********ly that I can't figure out how that could have happened??? Email sent to Virgin Money to query this, no response... Starting to see a trend here, ABSA, seems I will have to do the same as I did with my ABSA cheque account... FNB here I come for a credit card!