CW
Cathy W

1 reviews | Active since Jul 2022

17 Dec 2025, 09:43

DISAPPOINTED

Very DISAPPOINTED AGAIN WITH ABSA, you are just like the Government entity do not want to assist customer when phoning the assistant can not hear you on the phone line, what an excuse phone lines is very clear. Again ABSA AVAF is making there own arrangements to deduct the debit order earlier, when the customer salary will not be available for an early deduction. Why the freaken hell do the customer make a debit order date arrangement if ABSA decide they want to do there own arrangement. I have a very good credit score and ABSA want show me that I'm a bad payer and for the bank to make money the debit order will be declined and I will have to pay banking cost how convenient for ABSA. You really do not care about your customers. I NEED A BETTER BANK.

0
Replies (3)
Absa
Absa's reply17 Dec 2025, 10:22
Official
Dear Cathy Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***2. RegardsPravesh BejayCustomer Value Management
CW
Cathy W's update18 Dec 2025, 13:30
Reviewer Update
Dear Pravesh Bejay

Thank you for the prompt response to my complaint C-***2. Feeling relieved that some action was taken, much appreciated.
Absa
Absa's reply18 Dec 2025, 14:09
Official
Dear Cathy

Your feedback has been noted. We will revert once the calls are traced. 

RegardsPravesh BejayCustomer Value Management