LM
Lemmygyl M
1 reviews | Active since Jan 2022
31 Mar 2022, 15:58
Disappoint lost hope
Extremely Disappointed i have a Absa vehicle account for my vehicle for almost 2 years everything was okay until Absa deducted almost R900 put me to their insurance without out my Knowledge or confirmation when i called in and asked them why did they take my money and put me through insurance while i have insurance they advised me that i need to send them my proof of insurance after that my refund will take s 1-5 working days what nonsense is this they didn't even try to contact me to get their insurance if i dont get my refund i will take further steps as i dont trust and lost confidence.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
01 Apr 2022, 10:41Dear Lemmygyl Mabalemetse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply01 Apr 2022, 10:41
Official
Dear Lemmygyl Mabalemetse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,
LM
Lemmygyl M's updateReviewer Update
01 Apr 2022, 12:38Hello that would be great Many thanks.
LM
Lemmygyl M's update01 Apr 2022, 12:38
Reviewer Update
Hello that would be great Many thanks.
Absa's replyOfficial
01 Apr 2022, 14:57 Dear Lemmygyl Mabalemetse Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply01 Apr 2022, 14:57
Official
Dear Lemmygyl Mabalemetse Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's replyOfficial
05 Apr 2022, 13:13 Dear Ms Mabalemetse
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or correct ID number to ensure effective investigation and feedback.
Please respond to the email sent to your email address.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or correct ID number to ensure effective investigation and feedback.
Please respond to the email sent to your email address.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Best regards,
Absa's reply05 Apr 2022, 13:13
Official
Dear Ms Mabalemetse
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or correct ID number to ensure effective investigation and feedback.
Please respond to the email sent to your email address.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or correct ID number to ensure effective investigation and feedback.
Please respond to the email sent to your email address.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Best regards,