Disappearing Airtime??????

So I've written a review about Cell C as well because I do not know whether the problem is with them or with Absa. I bought Cell C airtime to the value of R105. 00 5 days ago using my cellphone banking, it got debited from my account and I got smses saying the transaction had been successful but the person still has not received that airtime?????? This is not the first time I've had problems with Absa bank and its apps and quite frankly I'm getting quite ****ed off with them. The level of service over the years has dramatically declined and I am seriously considering using an alternative bank