DISABILITY CLAIM

IN JUNE 2017 WE BOUGHT A CAR THROUGH ABSA FINANCE. TOOK DELIVERY WE WERE INFORMED OF THE INSTALMENT AND ALL WAS AGREED TO. IN AUGUST 2017 MY HUSBAND WAS REGISTERED FOR PERMANENT DISABILITY. MY HUSBANDS JOB WAS THAT OF A LONGDISTANCE DRIVER WHICH MEANT WE WERE AWAY FROM HOME MOST OF THE TIME. OUR POST WAS COLLECT BY OUR DAUGHTER. WHEN WE GOT HOME ON THE 17TH AUGUST I FOUND MY POST AND IN THIS WAS A POLICY FROM ABSA VEHICLE FINANCE WHICH STATED THAT MY HUSBAND HAD A DISABILITY POLICY. I CONTACTED THE BANK AND ASKED WHAT FORMS I NEEDED TO SUBMIT CLAIM. I WAS GIVEN A LIST WHICH I COMPLETED. SEVERAL DOCTORS VISITS LATER, FOR WHICH WE PAID WERE TOLD WE NEEDED A SPECIALISTS REPORT, BLOOD TESTS, SUGAR AND CHOLESTEROL TESTS, THIS WE DID ALWAYS AT OUR COSTS, CONSIDERING HE HAS NO INCOME ANYMORE. OUR FORMS WERE SUBMITTED STARTING SEPTEMBER 2017. NOW WE RECEIVE A CALL SAYING ALL SUBMISSIONS SUBMITTED AND AFTER CONSIDERATION THE CLAIM IS BEING REJECTED. WHEN I ASKED WHY I WAS TOLD THAT MY HUSBAND HAD PRE EXISTING CONDITIONS OF WHICH HE WAS AWARE WHEN HE SIGNED? THE LIFE POLICY. I TOLD THE LADY WE WERE NOT EVEN AWARE OF THIS POLICY UNTIL WE RECEIVED IT THE IN MAIL. I OBJECTED AND WHEN I ASKED FOR THIS DECISION IN WRITING WAS TOLD THAT THEY ARE NOW DOING FURTHER INVESTIGATIONS REGARDING THE POLICY. WE FEEL THAT WE ARE BEING VICTIMISED WE PAY THE MONTHLY INSTALMENT,PLUS INSURANCE AND WHEN WE FEEL WE HAVE A VALID CLAIM YOU ARE SHOT DOWN. IS THIS HOW A DISABLED PERSON IS TREATED, IS IT FAIR. HIS DIGNITY IS AFFECTED HIS SELF ESTEEM IS NOW VERY LOW AS HE CANNOT PROVIDE AS BEFORE.