Dis-functional Absa Credit Life Insurance Policy

Recently I've been trying to pay off a personal loan of mine and this morning I noticed my installment showing on my statement is different from the amount being deducted. I phoned them and they said the difference is insurance I pay on the the account. So I'm more on insurance than I do on the actual installment.

The lady said I should phone Absa Credit Life Insurance to cancel that. I did that and they then said I should go into the bank to cancel that policy I can't do it over the phone (then Absa wonders why they're not nr 1). I just cam from them Bank, apparently this will take 2 months to get processed! Even if I were to close that account Today I would still pay insurance on that account until Jan 2019. This is so unacceptably.

*The bank need to drastically improve this process. They are *****ing my money by failing to inform me that I need to adjust or close my insurance policy whenever I make a large payment into my loan. Now I won't be refunded any of this unnecessary payments.