Directors do not want customers

I cannot believe that after months and numerous promises from Absa call center they di not call as promised and do not escalate the request to Directors It is clear that they do not value customers Their regional manager does not even give one feedback after a meeting at the branch Now one sees why we as customers do not want call centers one can't even get to speak to a directors P A in order to make an appointment to see a director Who do the directors think they are? or is it the call center that does escalate the request This will come back to bite them I have been a customer for 50 Years and this is the thanks I get I am going to to take a major investment that I want to make to another bank