Directors do not talk to customers Bad service

After months of requests to speak to a directors PA I have still not been able to speak with any of them also have listed this issue on hello peter many times. I have been called by two different people at ABSA who claimed to be directors but this is questionable and bot made a promise to do something and in both cases nothing has been done. One said he would arrange a meeting with the correct people and this has not transpired. The other said he would email me his details also not done It is time that the directors sort the bad service out and get rid of useless call centers. Directors do not take calls from customers and this after being an ABSA customer for close to fifty years. Should we be banking with ABSA? Capitec directors do speak to customers.