RH
Ray H
1 reviews | Active since Jul 2014
13 Nov 2020, 13:58
Directors do not speak to customers
Again one gets a call from ABSA and a promise that the request for a director to call me will be escalated and now for about the 5th time it has again died and is ongoing for nearly 3 months and even the regional manager has not rep**** to issues raised at a meeting in March Directors are highly paid and do not speak to customers
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Absa's replyOfficial
16 Nov 2020, 10:37Dear Ray Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards, Rezona Louw Group Customer Care
Absa's reply16 Nov 2020, 10:37
Official
Dear Ray Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards, Rezona Louw Group Customer Care