SM
Sue-Ann Modiba
1 reviews | Active since Dec 2009
13 Apr 2017, 11:27
Directive not requested
<p>My father past away in 2013 and had a will with ABSA. His estate was finalised around June 2015 because the agents/administrators have been changed so many times, I have lost count. Some institutions are contacting us because ABSA Estate agents/administrators are not assisting them with the request for notice of death required by SARS as wellas the tax directive number. We, the family, can not assist them as we were not appointed as the Executors but ABSA Estate was. The last enquiry was made in Oct/Nov last year and to date we have not recieved any assistance. I tried calling the complaints number ( ********** 141) but no one answers. I don't know why you hire these agents/administrators if they are good for nothing and why you have this complaints number if its not going tobe operational.</p>
Helpful (0)
Replies (9)0
Replies (9)
Absa's replyOfficial
13 Apr 2017, 15:00
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply13 Apr 2017, 15:00
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
SM
Sue-Ann Modiba's updateReviewer Update
20 Apr 2017, 12:30All the relevant information is in the above report that I have completed, if you don't understand or need more clarity cantact me on the contact details provided in the report.
SM
Sue-Ann Modiba's update20 Apr 2017, 12:30
Reviewer Update
All the relevant information is in the above report that I have completed, if you don't understand or need more clarity cantact me on the contact details provided in the report.
Absa's replyOfficial
20 Apr 2017, 20:55Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly. There is no account details.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply20 Apr 2017, 20:55
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly. There is no account details.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
SM
Sue-Ann Modiba's updateReviewer Update
26 Apr 2017, 10:19As indicated in the previous message: "All the relevant information is in the above report that I have completed, if you don't understand or need more clarity cantact me on the contact details provided in the report."
SM
Sue-Ann Modiba's update26 Apr 2017, 10:19
Reviewer Update
As indicated in the previous message: "All the relevant information is in the above report that I have completed, if you don't understand or need more clarity cantact me on the contact details provided in the report."
Absa's replyOfficial
26 Apr 2017, 13:14Dear Customer
I was not going to ask you for the details if i was in a position to see them.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply26 Apr 2017, 13:14
Official
Dear Customer
I was not going to ask you for the details if i was in a position to see them.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
SM
Sue-Ann Modiba's updateReviewer Update
03 May 2017, 13:38Please provide me with your contact details so I can get hold of you.
SM
Sue-Ann Modiba's update03 May 2017, 13:38
Reviewer Update
Please provide me with your contact details so I can get hold of you.
Absa's replyOfficial
03 May 2017, 17:16Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly. There is no account details.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply03 May 2017, 17:16
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly. There is no account details.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
SM
Sue-Ann Modiba's updateReviewer Update
04 May 2017, 16:44Please contact me on ***
SM
Sue-Ann Modiba's update04 May 2017, 16:44
Reviewer Update
Please contact me on ***
Absa's replyOfficial
05 May 2017, 10:28Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your dad's account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly. There is no account details.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 May 2017, 10:28
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your dad's account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly. There is no account details.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,