1 reviews | Active since Oct 2012
Direct not so direct
I would like to know why an Immediate bank transfer payment, that I’m paying for, needs to take between 60-90 minutes to verify?
Let’s look at the situation: I’m meeting someone in a public space as we both need to travel there, as I’m buying something from him. With being satisfied with the goods I do a direct once-off payment from my current account, with available funds, to his account as this will probably be a once off deal. Only to find that the money takes 60-90 minutes before it clears my account and shows in his. It is almost peak time traffic and we both still need to get to our following destinations. He can’t leave without money and I don’t want to leave without what I wanted to buy. Now additional steps needs to be taken to courier the product when the money clears. So I had to paid money, only to hope that the gentleman would be honest enough to courier when he receives payment.
My first question: If I logged in using my own account information with pin and password, why can I not use my own money to pay someone off whom I entered the banking details of on my internet banking profile?
My second question is: If this transaction needs to be verified, with who do you verify it, as nobody from ABSA phoned me to ask me whether I’m using my own money as I please to transfer as I please?
It is obvious that there is a flaw in your system that needs correcting. If ABSA are so concerned about how I want to spend my money, why then don’t you just phone me and ask if I’m transacting? How dare you keep my money from transacting on a direct payment only to cost me even more money to make additional arrangements!?
This needs to change and if you’re not going to change this, please inform me so I can take my business elsewhere.
I expect your speedy reply!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
