Dinosaur Bank

ABSA saw fit to upgrade me automatically from a silver credit card to a gold one. Since then (20th June), I have been unable to view my transactions on the Internet - this is basic functionality that I should not have to beg for!! They kindly couriered the card to me, so I was initially very impressed, as I would not have to go to their inefficient branch in Benoni. However, because of their non-functional website which can't link my card (I don't understand why this shouldn't all be done automatically), the team leader of the Internet Banking division Kabelo told me to come into the branch!! Seriously?? Because of the bank's incompetence, I must spend 45mins-1hr at the branch to sort out your mess? And yes that is how long it takes on a weekday, I can't imagine what it is like on a Saturday. All this should just be sorted out without getting me involved, especially seeing that I am not at fault. Last time I went to the branch, there were 7 people in front of me in the queue, and I waited 45 mins. If you really want me to go to the branch, then it will be to close up and then go to another innovative bank which promotes digital banking. BTW, I have already spent more than an hour over the phone trying to sort out this mess.