Dikeledi Mashate worst insurance consultant ever

I am the unlucky client who has the unpleasant experience to receive Dikeledi Mashate, to review my insurance claim. So after writing a few emails to her, no-one has rep**** to me. Even after informing Dikeledi that I was going to complain on HelloPeter, she still didn’t write one email to me. Further to this, Dikeledi considers me so unimportant, my insurance claim was not even explained to me. And Im not saying explained in novice detail, Im talking about service that is so poor, this person did not even inform me that my case was reviewed. The only person that got in contact with me, was a total stranger from somewhere in some place telling me they were assigned to fix 1/100th of the claim. Now, with no communication, no reasoning, no explanation, Absa wants to pay out 5th of the total amount of damage I had. Your web page clearly states, that you offer clear and concise explanation, you put the client first, you work to the betterment of your customers. Well this all was absent from Dikeledi Mashate. Well Absa need to supply me the ombudsman’s details, because I want to make a direct complaint on ABSA insurance Dikeledi Mashate.