GM
Gregory M

1 reviews | Active since Oct 2021

01 Oct 2021, 19:13

Digital Tran Fees????

Digital Tran Fees???? What is this item without explanation on my bank account statements. This seem to have been a monthly charge that goes out of my account on the last working day of the month.

0
Replies (3)
Absa
Absa's reply04 Oct 2021, 11:11
Official
Dear Gregory, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply04 Oct 2021, 11:18
Official
Dear Gregory,
Trust you are doing well. Please be advised that we sent an email to the email address ***  requesting the account details. Please reply for us to assist further. Thank you. Basani

Best regards,

Absa
Absa's reply06 Oct 2021, 09:38
Official
Dear Gregory,
Trust you are doing well.  We have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information.  Please be advised that we will be closing the case since we have not received the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.  Thank you.
Basani

Best regards,