JL
Justin L
1 reviews | Active since May 2020
14 Jun 2022, 12:29
Digital Lock
Digital banking locked while I am overseas.
Attempted to call the ***** line to unlock the account.
30 minutes holding and hundreds of rands in airtime wasted.
Very disappointed.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
14 Jun 2022, 13:38Dear Justin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply14 Jun 2022, 13:38
Official
Dear Justin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
JL
Justin L's updateReviewer Update
14 Jun 2022, 13:56While I appreciate your reply, the matter still remains unresolved. As I am currently overseas, attempting to contact me via my South African cellphone will be of no use.
JL
Justin L's update14 Jun 2022, 13:56
Reviewer Update
While I appreciate your reply, the matter still remains unresolved. As I am currently overseas, attempting to contact me via my South African cellphone will be of no use.
Absa's replyOfficial
14 Jun 2022, 14:08Hi Justin,
We have requested the ***** management to get in touch with you soon. Thanks.
We have requested the ***** management to get in touch with you soon. Thanks.
Best regards,
Absa's reply14 Jun 2022, 14:08
Official
Hi Justin,
We have requested the ***** management to get in touch with you soon. Thanks.
We have requested the ***** management to get in touch with you soon. Thanks.
Best regards,
JL
Justin L's updateReviewer Update
15 Jun 2022, 06:17My overseas contact number is the following:
+***66
+***66
JL
Justin L's update15 Jun 2022, 06:17
Reviewer Update
My overseas contact number is the following:
+***66
+***66
Absa's replyOfficial
15 Jun 2022, 08:52Noted. The ***** team are attending to your matter and we will advise on the outcome. Thank you.
Best regards,
Absa's reply15 Jun 2022, 08:52
Official
Noted. The ***** team are attending to your matter and we will advise on the outcome. Thank you.
Best regards,
JL
Justin L's updateReviewer Update
15 Jun 2022, 14:05I have still not yet received a phone call or email (apart from a courtesy one from B Hlungwane - whose phone number is constantly engaged). No progress has been made in resolving this matter.
JL
Justin L's update15 Jun 2022, 14:05
Reviewer Update
I have still not yet received a phone call or email (apart from a courtesy one from B Hlungwane - whose phone number is constantly engaged). No progress has been made in resolving this matter.