EE
Estelle E

1 reviews | Active since Mar 2009

02 Sept 2021, 15:08

DIGITAL BANKING FEES Again!!!!!!!!

A month ago I queried digital transaction fees that have been added to my account. I was informed the fees were because of money that I transferred from my one account to my other. When I queried why that suddenly attracted fees, I was informed it was from payments I made to Edgars (where there is not even the option to send POP) and my husband (who is also with Absa). Now I see another digital banking fee on my account this month!!!! I have requested that every notification that is activating fees on my account must be cancelled, but it is still not!!!! I also made sure when I made a payment that I did not select POP to be e-mailed or sms'ed to any of the parties, so what is the fee for??? How difficult can it be??? I wonder if R10 is added to every customer account, how much money Absa is taking from people that never check their accounts every month!?!?

0
Replies (1)
Absa
Absa's reply02 Sept 2021, 16:04
Official
Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours.  Looking forward to being of service to you.  Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,