LB
Lisl B
1 reviews | Active since Nov 2011
02 Oct 2018, 11:15
Difficulty to cancel
I have phoned twice yesterday to cancel building insurance with ABSA-both times I have received the wrong e-mail address to send cancellation to. Note that this is time sensitive as I do not want to pay insurance in one month to different companies. This morning I found an email address on their website that is completely different. Send an email-no reply. Not even confirmation.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
02 Oct 2018, 15:00Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply02 Oct 2018, 15:00
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
02 Oct 2018, 20:02Good day,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply02 Oct 2018, 20:02
Official
Good day,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
LB
Lisl B's updateReviewer Update
03 Oct 2018, 13:10Just to be clear-I will not pay anymore payments for insurance as I tried since Monday to cancel but received the wrong email address for cancellation. (***) I also demand a refund as I paid a year in advance. How long will this take?
LB
Lisl B's update03 Oct 2018, 13:10
Reviewer Update
Just to be clear-I will not pay anymore payments for insurance as I tried since Monday to cancel but received the wrong email address for cancellation. (***) I also demand a refund as I paid a year in advance. How long will this take?
LB
Lisl B's updateReviewer Update
08 Oct 2018, 13:34Still waiting for any kind of resolution after sending the documents on Friday. Emails are ignored. Making it as difficult as possible to cancel! Stay away from ABSA insurance
LB
Lisl B's update08 Oct 2018, 13:34
Reviewer Update
Still waiting for any kind of resolution after sending the documents on Friday. Emails are ignored. Making it as difficult as possible to cancel! Stay away from ABSA insurance