LP
LEVASHNI P

1 reviews | Active since Feb 2022

04 Apr 2024, 08:49

DIFFICULTY CLOSING AN ACCOUNT DUE TO EXORBITANT FEES

I have been trying to close my account with Absa since January due to their high account charges. I only used this account for a few debit orders so I didn't see why i should be paying so much in account charges just for that. I emailed them and received no response. I called and was told I had to pay in a lot more than what showed on my app. At the time I didn't have enough to settle and I did tell them that. Yet they continued calling everyday for maybe 2 weeks after that. I get a sms YESTERDAY 03.04.24 stating that i need to pay R307.95. This morning I pay in R308. and I call now to close my account, only to be told I still to pay an additional R207.75 , I Am livid tio say the least!!! the lady goes on to say that the R207.75 is account fees that i get charged on the 1st of the month! THE 1ST, yesterday was the 3RD!!!! should charged put on my account on the 1st not have been in the amount that they texted me on the 3rd??? this is daylight *******, they are making it so damn difficult for me to close my account. I am barely making ends meet, just when i think i am able to pay what i owe they add to it. This may seem like a little amount , but i dont have it now, if i pay at month end again, they will add more to it ... Im fighting a losing battle :-(

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Replies (1)
Absa
Absa's reply04 Apr 2024, 12:14
Official
Dear Levashni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care