Die stained note issued by ATM

After my original post of the 10th June - thank you very much Riana from Absa @ Wonderpark for trying to remediate the situation. The 15th June both the Manager and Service Manager from the Absa branch at Wonderpark called and both assured me I could change the note at the Absa branch at Harbee****rt. The ladies all confirmed having spoken to the Manager at Hartbee****rt and all was arranged for an exchange. A lady from Absa Head office -Rezona gave me her office number and said if I encounter any problem to have the branch contact her. Seems all sorted doesnt it . Get to Absa Hartbee****rt, no one knows anything about the incident, no one is prepared to call Rezona at Head office and on calling Rezona directly her phone is engaged for 3 days in a row, Back to square one - WHAT do law abiding citizens do in this regard.