DIE MOER IN.

I have never dealt with a *********** organization such as ABSA. in the 30 years of being their client, they have truly shown the caliber from which they are made of. During the hard lockdown I was offered a payment relief on my personal loan account, to which I accepted. After 3 months I was informed that my account is in arrears which is clearly indicative that the so called credit life insurance that gets deducted as part of my instalment is just a facade. firstly, how is the account in arrears ABSA cannot explain that to me. Secondly, they have been deducting monies from my account AS THEY PLEASE. i have escalated the matter to the relevant departments to which i received no resolve. i am at my wits end with this bank and i am duk. On the 23rd of October i went into the bank to make arrangement to settle an amount inclusive of my monthly instalment. However the opposite of the agreement was done that left me no money at all to sustain my daily needs. I escalated the matter to their Action line. On the 30th November a reversal was done just to receive a SMS on the 02.12.2020 notifying me that it was done in error. Currently i am back to where i started with a zero balance. My concern is that even my current statement shows that i still in arrears with the same amount that is already deducted. My credit record is adversely affected and even my RA instalment is being returned which is affecting my final payout