AE
Anton E

1 reviews | Active since Jul 2014

08 Jun 2020, 11:00

Didn't received my money from the ABSA ATM and was been deducted from my balance.

6 June 2020,Saturday, time 09:23 at Rite Value Kempton ABSA ATM. ( This ATM is at Van Riebeeck Park, Soutpansberg road, Pick and Pay). Try to draw R2000 from the ATM but the money did not come out from the machine and the ATM's slippy shows that R 2000 is off from my account and under the slippy shows that the transaction was not successful. Then I went to a different ABSA ATM, this ATM is at Norkem Park Mall, just want to check my balance and see if the money is back into my account but it shows the same as the old slippy's balance. Still shows the money is off from my account. From there I went to the ABSA branch in Woodbridge in Glen Marias Kempton Park to put in a claim and I did do this. I got a case number also. ABSA at Woodbridge and they did promise me my money will refunded and will be done on Monday morning. This was there direct words towards me. It is 11:00 and nobody did come back to me, I feel very disappointed with ABSA, I am the client. I wanted to buy groceries and nappies for my 8 month old baby daughter at Pick and Pay.

18 years I am banking with ABSA. Many times a lot of ABSA's ATMS are also off line or not working.

0
Replies (3)
Absa
Absa's reply09 Jun 2020, 07:29
Official
Dear Customer
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
 
Looking forward to being of service to you. 
 
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
AE
Anton E's update09 Jun 2020, 10:38
Reviewer Update
Thank you for your response. I am waiting for your phone call.
AE
Anton E's update09 Jun 2020, 12:12
Reviewer Update
No phone calls yet. I just want to know how long can it take.Very poorly service from ABSA.