didnt get help from the call centre

Just phone the Absa call centre and spoke to the consultant by the name of Monsenque Johnson regarding resetting my Internet password but I could not help from her. I spend almost 20 minutes on-line with her while battling to get the help but she did not hence she asked the security check if she was talking to the right person and I did provide. Am in need of my Internet bank statement from June. as the Absa web side is not giving me the option to reset my password.