MV
Mark V

1 reviews | Active since May 2017

10 May 2017, 16:52

DIDN'T CLOSE ALL MY BANK ACCOUNTS AS REQUESTED

<p>I went to the Cresta ABSA branch to close all my accounts because I had switched to FNB. I specifically stated to the teller that I wanted ALL my bank accounts closed (which were all empty at that stage). 2 months later, ABSA informs me (via SMS) that I have outstanding unpaid banking fees which are due to the accounts not being closed properly. Turns out the teller closed only ONE of my accounts and now I owe ABSA banking fees because they didn't do their job properly. No wonder I decided to switch banks... ABSA is an *********** joke and I should not have to pay these ridiculous fees!</p>

0
Replies (2)
Absa
Absa's reply11 May 2017, 08:00
Official

Dear Customer

Thank you for bringing this matter to our attention.

Kindly provide me with your account number or Id number to enable me to log a formal complaint for you, the required information can be sent via private message.

Regards

Claudette

MV
Mark V's update12 May 2017, 13:09
Reviewer Update

Complaint was addressed and resolved.