Did try to draw money at ATM but did not receive any cash and the money was deducted from the balance.

6 June 2020,Saturday, time 09:23 at Rite Value Kempton ABSA ATM. ( This ATM is at Van Riebeeck Park, Soutpansberg road, Pick and Pay). Try to withdraw R2000 from the ATM but the money did not come out from the machine and the ATM's slippy shows that R 2000 is off from my account and under the slippy shows that the transaction was not successful. Then I went to a different ABSA ATM, this ATM is at Norkem Park Mall, just want to check my balance and see if the money is back into my account but it shows the same as the old slippy's balance. Still shows the money is out off my account. From there I went to the ABSA branch in Woodbridge in Glen Marias Kempton Park to put in a claim and I did do this. I got a case number also. ABSA at Woodbridge and they did promise me my money will refunded and will be done on Monday morning. This was there direct words towards me. It is 11:00 and nobody did come back to me, I feel very disappointed with ABSA, I am the client. I wanted to buy groceries and nappies for my 8 month old baby daughter at Pick and Pay. Above message was done on the 8th of June this is now the 11th of June and I received confusing feedback from ABSA. They first sent a message stating that "we regret to advise that your query has been decline. ATM was balanced and there were no surplus funds." Then the second message came through a minute later. Stating "We are still investigating your case. We apologies for the delay. Contact your nearest branch for more info." I am not happy with this feedback as I need the R2000 to buy groceries and nappies for my 8 month old baby. I need this issue resolved as soon as possible. Do not know what we will be eating over the weekend if this is not solved. 18 years I am banking with ABSA. Many times a lot of ABSA's ATMS are also off line or not working.

I need somebody from ABSA to contact me via telephone and give me proper feedback. They do have my contact details.