Did not resolve my queries raised at Branch&online

I was previously being billed R46.50 for my credit card, from which R41 was rebated into my cheque account. Recently, I am also being billed for notification fees on my credit card. This month the credit card fees increased to R55.70 (no increase of fees notified), and still only R41 was rebated to my cheque account. I also now being billed for notification smses on my credit account, also without any prior notification. I reported this at the Menlyn branch assured that it would be rectified and I am still billed to this day. I have also noticed that now I am billed for internet banking on my cheque account! I sent an e-mail on the 2nd Feb and have recieved no feedback till date.<br> I have been an Absa client for over 12 years am I am truly disappointed at the lack of communication, this experience has caused me to look at moving to another bank.<br>