Did not do what i asked

I blocked my profile pin, phoned the call center they told me to go to the branch, so i went to East Rand mall. They colored guy at general enq helped me and he told me to go back home and log back in. When i got back home the profile is still blocked. When phoning the east rand mall branch no one answers the phone, the call keeps ringing, after about 10 times of dialing i got an answer. I spoke to the Branch manager Leon, he advised that he will call me back. I get a call back later just to tell me i have to go in again. Who is going to pay for my petrol and parking again??? This is really poor service. I'm disgusted with ABSA.