KD
Kim D
1 reviews | Active since Sept 2010
08 Mar 2021, 14:44
Dictatorship tactics
I had a Virgin Money Card, they have decided to closed Down. Forcing me to migrate to an ABSA (I have no choice in the matter) credit card at a much higher interest or alternatively pay the card off. It was not my choice so why can my card not be taken over by ABSA with the same conditions and interest. Very unfair. I have to reapply for this and redo all my debit orders. This is *******. It should be done by the bank. NOT MY CHOICE.
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Absa's replyOfficial
09 Mar 2021, 04:54Dear Kim Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply09 Mar 2021, 04:54
Official
Dear Kim Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,