GvdL
Gerda van der Linde

1 reviews | Active since Oct 2017

25 Nov 2017, 06:02

Destroyed credit card and 2 ********** transactions goes through and Absa does nothing

3 ********** transactions went through my account, Absa reversed 2. My card was destroyed and a new one was given to me. Then another 2 transactions went through from the same company! Is this an inside job, for NO ONE had the new cards last numbers.. My payment is going up every month, but I haven't used my card at all! I have been to the bank, have mailed (a pack of mails), given all the info to the Ombudsman, but what am I to do to stop these people and that my bank of 37 years doesn't just believe these people. Who would put 2 orders in (overseas so shipping gets added), a week and a half apart from each other? I really thought Absa would be the bank investigating when their customers of so many year tell them it is *****. I want to tell the people out there STAY AWAY FROM ABSA AS FAR AS YOU CAN GET!

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Replies (1)
Absa
Absa's reply27 Nov 2017, 13:02
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd