Despondent

Father ; Frederik Theunis Koen ID ***. Mother - Hendrika Petronella Koen Id ***. Daughter - Hendrika Petronella Rossouw ID ***. My mother suffered a stroke on 30 August 2021. My father suffered a stroke in October 2021. Both of them are since frailcare patients in Mothwa Have Old age home, Eloffsdal Pretoria. I have been granted power of attorney drawn up by Advicate Johan Jooste, on both to administer their finances. I hav ebeen paying their monthly fees towards thier cared since then . The ABSA app in both of their accounts was linked on my mothers phone ( ***). I had the pincodes/passwords and paid all their accounts since August 2021. This infomation is readily avialable on both their accounts/profiels. On 8th Decembet 2022 my fathers medical test results was communicated to me at 14f47 Bt Dr B Lawrence. It was confirmed as stage 4 cancer and that hhat his change of survival is zero. Naturally this was devastating news and left me quite traumatized. At 14k55 my mom's phone ( in my posession since 2022) rang. The caller identified herself as calling from ABSA ***** department and wanter to speak to Mr Koen. I told her he is not avialable and enquired what the problem was. She indicated that they picked up a ********** transaction on his account and we had to reverse the transaction im****atly. Needles to say I did not suspect a thing, still being is shock after his cancer diagnosis. The rest is self explanatory. I was the 100% reason they were succesful in tranfering an amount of R24 896 to a African Bank account. With 35 years banking experience, it never crossed mind that his was what I always warned other peaople about. My husband passed away on 28th August. 2022 was a **** year. I went to Sinoville police station te report the *****, but they were not willing to help in the absence of a bank statements. Due to my dad's health, we could only visit ABSA Montana branch on 23 Decembet @ 9h00. It took 2h10 minutes to arrange power of attrorney for myselg and get my dad's account re-activated, the banking app re-installed and a debit card issued. Come 1 January 2023. I want to pay R15 100 to Mothwas Haven vie transfer to my mothers FNB account ( like every months since Aug2022) only to get a message that the transaction might be suspected ***** and I had to phone ABSA ***** departmnet. The App also disappeared form the phone. I phoned ABSA ***** @11h06 on *** and spoke to a gentleman. He put me on hold and proceeded to ask all sorts of so called secutiry/identiy questions. Each time he indicated that it did not match. Heaven know what, because I am the power of attorney on the account since 23 December, or so I thaught. He indicated that he will phone back. I is now 16h35 and still no feedback. The monthly payment is easy to trace. The benificaries ( Mothwas Haven) is on my dad's account. His medical facility needs to be paid R15 100. In the absence of any urgency from ABSA, please pay the amouont on our behalf to make sure it reaches its destination. i am sure you would not want a 90 year old to be evicted due to your lack of urgency. Be that as it may, I will omce again take him to the same branch and set up a repetative payment so that we do not have to sit in such a predicament again. O, and all the above can be substantiated with documentary proof Ref ***7 Ref ***3