GN
Geraldine N

1 reviews | Active since Jun 2016

13 Jun 2016, 10:23

Despicable Service of Absa Fleet

<p>We changed over from Absa to Genuity. We have sent back a vehicle last year November. After collection, a value of R771.86 had been swiped for petrol. I had called many times to ask to be reimbursed. I had been advised in the month of April by a guy of the name of Prince that I would be reimbursed that particular month. We are now In June and nothing has happened yet. I have called today and a very rude lady had advised me that her system is down and I should call back tomorrow. Mind you I sat on the line for more than 30 minutes waiting to get a hold of someone. She didn't even want to take a message to get someone to call me back. </p>

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Replies (1)
Absa
Absa's reply22 Jun 2016, 10:27
Official

Good day

We sincerely apologize for the delayed response.

We have received your Complaint however due to the omission of your ID number or account number we could not log your Complaint.

Can you kindly provide us with the full ID number or alternatively your account number?

Awaiting your soonest reply.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd