NL
Nomvuyo L

1 reviews | Active since Oct 2016

28 Mar 2017, 12:21

DESPICABLE SERVICE

<p>There we go again, one frustration after another, making endless calls and to endure being sent from pillar to post.<br />[as advised] I called ********** 999, the account is not on collections and was referred to customer care - ********** 007 where I was told that the cancellation dept. can issue the paid up letter.</p> <p>Called cancellations on ********** 309, referred back to customer care because they cannot issue any letter.<br />Who is supposed to do what here?<br />If it is clear on your systems that this bond is paid up, I have also paid the attorneys to lodge with the deeds office - why should I battle to get a confirmation letter stating such?<br />I'M AT MY WIT'S END WITH ABSA.</p> <p>CAN I PLEASE BE FURNISHED WITH A PAID UP CONFIRMATION LETTER</p> <p> </p>

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Replies (1)
Absa
Absa's reply28 Mar 2017, 13:09
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,