PH
Peter H
1 reviews | Active since Feb 2015
20 Nov 2020, 13:29
Despicable (non) service from ABSA
Good day I have been contacting ABSA (17 calls to call centre and numerous emails) since January 2020, I have requested escalation channels, management intervention etc and TO DATE have not received feedback from ABSA. This is the worst customer service I have ever experienced from a financial institution. I held accounts with them for many years, including private banking and platinum accounts, being charged a fortune in fees, yet this is what I get in return. If ABSA does not resolve my query in 10 working days, I am approaching the ombudsman and will take legal action against them. All I am looking for is past statements! Thank you
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Replies (2)0
Replies (2)
Absa's replyOfficial
20 Nov 2020, 14:30Dear MR PM BARTON-HILL
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Nthabiseng and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***1.
Kind Regard
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Nthabiseng and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***1.
Kind Regard
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply20 Nov 2020, 14:30
Official
Dear MR PM BARTON-HILL
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Nthabiseng and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***1.
Kind Regard
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Nthabiseng and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***1.
Kind Regard
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's replyOfficial
20 Nov 2020, 15:51Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***5. Kindly provide us with your account and ID number to log a formal complaint for investigation.. We will investigate and provide you with feedback timeously.
We are also interested in knowing what kind of service you required from the Call centre and management.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***5. Kindly provide us with your account and ID number to log a formal complaint for investigation.. We will investigate and provide you with feedback timeously.
We are also interested in knowing what kind of service you required from the Call centre and management.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply20 Nov 2020, 15:51
Official
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***5. Kindly provide us with your account and ID number to log a formal complaint for investigation.. We will investigate and provide you with feedback timeously.
We are also interested in knowing what kind of service you required from the Call centre and management.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***5. Kindly provide us with your account and ID number to log a formal complaint for investigation.. We will investigate and provide you with feedback timeously.
We are also interested in knowing what kind of service you required from the Call centre and management.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,