desperately frustrated

I have been a customer of absa since 2000. I had a credit card with them and credit card protection insurance. I called to get forms as I had a stroke and have a neurodegenerative condition. I got the forms. Within a couple of days my credit card balance showed as zero.( yet i hadnt submitted forms). Then absa began deducting 2000, 10000, then the following minth 10000. In total Its probably 45000 from my income protector which is not a salary... I have emailed, phoned, been to the branch, emailed, complaints resolutions etc etc.... nobody can help me...To me this is theft particularly as i have never been contacted. I had cover for issues like this...i dont get alot as it is and a deduction of 10000 is huge!!!i dont think a bank can deduct if its not a salary....i have medical proof, proof of deductions and am considering going to the press because this has been going on since january last year....