AT
Anthony T

1 reviews | Active since Oct 2012

08 Mar 2017, 13:18

Desperate attempt to acquire travel insurance

<p>I first phoned Absa insurance division on 2nd of March, requesting a quote for travel insurance. I was promised that someone would email me a Brochure that day.</p> <p>Nothing happened, so I tried phoning again on on Monday the 6th, same promise - same result. I repeated the process on Tuesday 7th, with the same result. I phoned again today, at 8:30 AM, at which time I was assured by Jeremy that he would ensure I got a brochure within 10 minutes. Nothing happened so I phoned at about 12:15, attempting to speak to Jeremy, a really nice lady informed me that he was busy on a call, but that he would phone me as soon as he was finished.</p> <p>I would prefer Absa to inform me that they do not wish to sell me travel insurance than have empty promises, time after time.</p>

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Replies (1)
Absa
Absa's reply08 Mar 2017, 14:39
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd