Despair disappointed and traumatized

After been called by consultant approved for credit card went into Musgrave branch to collect my credit card they refused to give it to me as card issued was my married surname but initially i did tell the agent that i have my original marriage certificate and my green bar coded id under ****en surname she say no problem take both when collecting card after one hour despair i gave up arguing the lady say are you sure you want cancel card i said yes i was put through phone waiting i spoke nice agent gave me hope dont worry send your copy to fica they need update profile under id once they do this we reissue card correctly after two week nothing happend i then lodge complaint Fikile was terrible in her service i kept ask feedback finally she says go branch again request them update profile correctly wasting my money going into overport branch the consultant refused to update my profile she say although you have original green bar codesmd id i can't change your profile that now led me walking our branch in tears people just staring at me as foe your complaints department tell me go into branch to update profile so card card can reissue correctly **** to me and after seventh email ever since no response from them at all