KD
Kgadi D
1 reviews | Active since Jan 2024
29 Jan 2024, 12:44
Depression State
Good day. We have a case with the deceased estate department since 27 December last communication they verified that application is at payment validation. We have communicated with Thoko Ngobeni consulant from Retail Deceased Estate Credit numerous time with no feedback whatsoever ref ***.
This is ******** and also depressing because we have followed the process. Debts are overflowing and I'm unable to breathe and sinking in debts. Couldmthis matter be escalated because this is way too long of waiting.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
29 Jan 2024, 16:12Dear Kgadi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply29 Jan 2024, 16:12
Official
Dear Kgadi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
KD
Kgadi D's updateReviewer Update
07 Feb 2024, 12:24Hi Vanessa. I'm still waiting for your feedback and have been very patient. Ity's the 7th of February and yet I have to write this complaint again? Is this how you treat spouses of the deceased? Forgetting that this is life. This happens to everyone in life and it shouldn't be taken for granted. My children and my livelyhood is depedent on incompetency currently. Is this how a bank runs it's business?
KD
Kgadi D's update07 Feb 2024, 12:24
Reviewer Update
Hi Vanessa. I'm still waiting for your feedback and have been very patient. Ity's the 7th of February and yet I have to write this complaint again? Is this how you treat spouses of the deceased? Forgetting that this is life. This happens to everyone in life and it shouldn't be taken for granted. My children and my livelyhood is depedent on incompetency currently. Is this how a bank runs it's business?
Absa's replyOfficial
07 Feb 2024, 12:48Dear Kgadi With regards to the complaint is C-***6.
Thank you for taking my call. I will await your response to my email sent 05 Feb '24 requesting the new Estate Late account number. Kind regards,Vanessa CroweGroup Customer Care
Thank you for taking my call. I will await your response to my email sent 05 Feb '24 requesting the new Estate Late account number. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply07 Feb 2024, 12:48
Official
Dear Kgadi With regards to the complaint is C-***6.
Thank you for taking my call. I will await your response to my email sent 05 Feb '24 requesting the new Estate Late account number. Kind regards,Vanessa CroweGroup Customer Care
Thank you for taking my call. I will await your response to my email sent 05 Feb '24 requesting the new Estate Late account number. Kind regards,Vanessa CroweGroup Customer Care
Best regards,