Deposits at bank tellers faulty

Absa Bank Orkney.

Deposits at bank tellers faulty.

I sent one of my staff members to the ABSA bank tellers to deposit money for one of my suppliers. She came back to me saying that the teller never deposited the money and also didn't give the money back upon going into the bank and reporting it the woman working behind the desk told her that the money would only be deposited back into my account in 7 days!!!!!

This is when I went in after refusing to leave and getting incredibly angry and shouting they actually checked on they system for the first time to see the money was actually deposited. Why couldn't they have actually just checked in the first place when my employee reported it why did I have to go in and have a screaming session before anyone did anything. Branch manager and woman sitting behind the desk just shrug up their shoulders. They also mentioned that this has been happening since last week already why has nothing been done about it should everyone just accept the shrugged shoulders and wait 7 days for money they don't have

Highly disgusted in ABSA Bank Orkney