DM
Dimpho M
1 reviews | Active since Mar 2024
01 May 2024, 06:56
Deposit not reflecting!
On the 29th of March and the 2nd of April I made direct deposits of R5000 and R2000 at 2 different ABSA ATMs (Festival Mall and Glen Ballad) for rent and the money still hasn't reflected into the recipient's account. Instead, I've received no help from ABSA help desk when I called and even when I went to the ABSA branch in Karaglen, all I'm hearing are empty promises and stories about things that have nothing to do with me. Can my money be sent where it's supposed to go before I escalate this matter further.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
02 May 2024, 10:19Dear Dimpho Mtsweni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's reply02 May 2024, 10:19
Official
Dear Dimpho Mtsweni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
03 May 2024, 12:46Dear Dimpho Mtsweni
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with the proof of deposits (ATM Slips) as well as the recipient's account details by close of business on 03 May 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with the proof of deposits (ATM Slips) as well as the recipient's account details by close of business on 03 May 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply03 May 2024, 12:46
Official
Dear Dimpho Mtsweni
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with the proof of deposits (ATM Slips) as well as the recipient's account details by close of business on 03 May 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with the proof of deposits (ATM Slips) as well as the recipient's account details by close of business on 03 May 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***