VW
Vanessa W

1 reviews | Active since May 2009

01 Mar 2016, 15:56

DEPOSIT MADE INTO MY ACCOUNT

A block has been put on my account as I have an overdraft on my account, and I am earning a SASSA grant, I have to pay back this money. We have agreed to put the block. However Discovery has made a deposit into my account that is blocked ..... in error, this money is not mine, they want this money back, and Simone just said sorry there is a block on my account and she can not reverse it back to Discovery.<br> <br> Now please i have been a loyal customer of yours since 1994, and this is the service I get! No wonder people are closing their accounts and is moving to FNB! I get R1410 a month, you want me to repay the overdraft, which I am happy to do ... and now you want me to repay Discovery .... could you please work out a budget for me to do that!<br> ( I have lodged this complaint for my mother as she has no excess to the internet and at her age she not know much about Hello Peter)

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Replies (1)
Absa
Absa's reply02 Mar 2016, 08:59
Official
Hello VWilliams75,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd