NO
Nadine O
1 reviews | Active since Mar 2009
27 Dec 2018, 11:24
Deposit from Capitec missing
A deposit was made by Capitec to my Absa account on 21 Dec 2018. According to Capitec the deposit has cleared, according to Absa - no deposit is pending. Absa tells me to contact Capitec, Capitec says contact Absa.
What am I supposed to do?
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
27 Dec 2018, 14:55Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply27 Dec 2018, 14:55
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
27 Dec 2018, 15:17Good day Miss Olivier,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply27 Dec 2018, 15:17
Official
Good day Miss Olivier,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
NO
Nadine O's updateReviewer Update
27 Dec 2018, 15:32Thanks, Vanessa. I am starting to stress about this a bit as my first deductions start going off on the 29th.
My employer is adamant that they have contacted Capitec and that there is no problem from Capitec side. As mentioned in our telephone call earlier what puzzles me is that a colleague of mine with ABSA has received her salary.
NO
Nadine O's update27 Dec 2018, 15:32
Reviewer Update
Thanks, Vanessa. I am starting to stress about this a bit as my first deductions start going off on the 29th.
My employer is adamant that they have contacted Capitec and that there is no problem from Capitec side. As mentioned in our telephone call earlier what puzzles me is that a colleague of mine with ABSA has received her salary.
NO
Nadine O's updateReviewer Update
28 Dec 2018, 14:36Thank you Vanessa for keeping me updated and everything you did to try and resolve this problem
The problem has unfortunately not been sorted out yet, however, I know that it is not because of an error on ABSA's side.
NO
Nadine O's update28 Dec 2018, 14:36
Reviewer Update
Thank you Vanessa for keeping me updated and everything you did to try and resolve this problem
The problem has unfortunately not been sorted out yet, however, I know that it is not because of an error on ABSA's side.
Absa's replyOfficial
31 Dec 2018, 09:28Dear Nadine,
It is with great pleasure to be of assistance. I note your salary was credited late on 28 Dec'18 by Capitec.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is with great pleasure to be of assistance. I note your salary was credited late on 28 Dec'18 by Capitec.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply31 Dec 2018, 09:28
Official
Dear Nadine,
It is with great pleasure to be of assistance. I note your salary was credited late on 28 Dec'18 by Capitec.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is with great pleasure to be of assistance. I note your salary was credited late on 28 Dec'18 by Capitec.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,