Deposit done into an incorrect account.

Being dissatisfied is an understatement after just finding out that I will be without electricity for approx. 20days because of a mistake that was done at branch level, a deposit for our rental money was done at the South gate mall, for (CIS rentals which I recommend no one to bring their business to) for them to give us a call that they have not received their money when taken upon with Absa we were advised that is was done however into an incorrect account at Absa and it will take up to 20days to be transferred into the correct CSI ABSA account. the reason I'm unhappy with all of this, first and foremost me and my Family including my 7 month old baby will be without electricity for the duration it will take for CSI to get their money, Secondly: CSI will charge us penalty fee for late rental payment when technically the rent was paid on time however just not received in time. If this is the level of service we get from Absa which is a reputable financial institution I would not recommend anyone to take their business with them.