Deplorable Service

On the 10/10/2017 my residential retaining wall collapsed due to the severe storm experienced in KZN. I immediately contacted ABSA and registered my claim. The relevant service provided contacted me and we arranged a relevant site inspection to determine the relevant quotation. Once that was completed I awaited feedback from ABSA which was not forthcoming. I decided to contact them during the course of the following week and they had indicated that they were awaiting the relevant quote. I then proceeded to call them on numerous occasions and they indicated they were still awaiting for the quote to be loaded. This was becoming increasingly frustrating as nobody was taking responsibility. I had spoken to Nicolene from the ABSA claims on the 18/10/2017 and she indicated that they were still awaiting the claim. I then called on the 23/10/2017 spoke to Charlene and she promised to call back to provide feedback, but that did not materialize. I then called on the 24th and 25th and spoke to Ricky and Joseph and they also indicated that they will try and resolve. This also did not materialize. I then called on the 26/10/2017 and spoke to Hector and he also indicated that he will ascertain feedback and inform me accordingly, unfortunately nobody from ABSA contacted me. The called on the 27/10/2017 and spoke to Angelene and she indicated that she will request her manager Daphne to call, as I had requested to speak to the manager. I waited and once again not call was forthcoming. I am still awaiting feedback from ABSA and nobody has contacted me thus far. This type of service is totally shocking and rather distasteful. At present my premises is being compromised due to the wall collapsing and I have stressed this on numerous occasions. This type of service is not in keeping with the relevant ABSA philosophies. Its rather unfortunate that I have to resort to such measures to receive a valid response. The one star rating is rather complimentary to ABSA for the service that i have been receiving.