Deplorable client service

<p>Good day ABSA</p> <p>To start off with. Me and my husband have been your clients for a lot of years.</p> <p>We had to leave your company because due to financial problems. We were placed under debt councelling and made arrangements with all our creditors, including you ABSA to pay off our debt to you.</p> <p>For the last four years we have faithfully held to our part of the agreement.</p> <p>We approached you in December 2016 with an issue whereby money that was supposed to be paid into our recent bank account was mistakenly paid into the ABSA account.</p> <p> </p> <p>You were gracious enough to let us know that yes you will deposit it into our other bank account.</p> <p> </p> <p>Thank you very much.</p> <p> </p> <p>But we have been waiting now for the last six to eight weeks for the deposit and nothing happens. Our debt councillor has repeatedly requested feedback and you just ignore them.</p> <p> </p> <p>Your actions have forced me to post this complaint. We need those funds and it is plainly put just mean of you to not respond or pay the money over.</p> <p>Is this what your company has become. Or is this the attitude of your staff towards your clients.</p> <p> </p>