***** department drags it's heals and the customer is the one that is punished for it.

Absa ***** department is dragging their feet and don't give any updates. We got ****med out of R75 000 more than a month ago and did everything right according to what is asked. We didn't give any info on the phone calls, said we'd go into the branch, did go to the branch, made a police case, started the investigation, was fully co-operative throughout the investigation etc. What do we get everytime we call for an update? 'We'll get back to you.' Do they ever give feedback? No. Every phone call is just that they will escalate the matter, but nothing ever gets resolved.

My accounts are falling behind and my credit is taking a hit.