Denying customers basic financial rights

7 days ago, I instructed ABSA to pay money from my cheque account into a third party bank account, so that I could pay for my daughter's school fees. ABSA accepted the transaction, and sent me confirmation that the transaction had been successful. A week later, this payment still has not gone through.

Yesterday, I queried this, asking for a response within 24 hours so that I could put the transaction through again if necessary before the holidays destroy any chance of getting the money through this year. 22 hours have passed, and nobody has even contacted me, let alone resolve this problem.

Does ABSA think they can decide who is allowed to pay money to whom and when? Or do they just not know what they are doing in general?