Deny new accounts for kids because not accepting green barcode ID

Very bad service from ABSA again and again and again. I am trying to open 2 accounts for my kids. I have provided all the documents to a person dealing with the new accounts. First they had numerous issues with the proof of address because the sequence of fields on my municipal bill is different from what I entered on the proof of address form. The street address is still exactly the same. I cannot control how companies print out their addresses on their invoices. This is so stupid. They I decided to type it exactly the same. Then they complain about the ID document I provided (green id book) because on ABSA verification system it does not match a newer id card that I also have. I have just registered a new bond with absa using my green ID book. How can they complain about this and deny my applications for new accounts. Looks like the people that works at ABSA is just given steps that they must follow but does not have to common sense to realize that the address is exactly the same and that green ID book is still one of the ways to identify a person. So stupid. Same company that tells people to climb on roof and cover roof leak with black bag because they have 60 days to complete a insurance claim.