Denied credit insurance

Despite my strict compliance with the credit agreement and the debt insurance policy terms — and despite having furnished all required documentation promptly and in full — your institution has now had 9 months to act and has chosen not to. This following me submitting all my documents for credit insurance claim after I lost my job in November 2025. This is no longer an administrative delay. It is a deliberate failure to perform your contractual obligations. Summary of your institution’s failures to date: 1. No acknowledgement of my insurance claim submission; 2. No substantive update on the processing status of my claim; and 3. No steps taken to activate the debt insurance policy to which I am contractually entitled. To make matters worse, your institution has compounded this dereliction by listing the debt with a credit bureau while a valid, unprocessed insurance claim remains outstanding. This was done: • Without justification, as the debt should have been settled or suspended via the insurance mechanism; • Without due process, as you failed to process the claim before taking adverse action; and • With clear malice or negligence, as the listing has caused ongoing, measurable damage to my creditworthiness and financial standing. I hereby demand the following corrective action within 10 (ten) business days of this notice: 1. Immediate suspension of any adverse credit bureau reporting related to this account, pending resolution of the insurance claim; 2. Written acknowledgement of this escalation and confirmation of receipt of all prior claim documentation; 3. A detailed status update on the insurance claim, including the name and contact details of the handler assigned to it; 4. Confirmation that the insurance policy will be honoured in full settlement or suspension of the outstanding balance; and 5. Written confirmation that the erroneous credit bureau listing has been withdrawn and my credit record restored. Failure to comply will leave me with no alternative but to escalate this matter to the relevant financial ombudsman / regulatory authority / national credit regulator and to seek full legal recourse for damages, including but not limited to: • Defamation of credit character; • Breach of contract; and • Any and all financial losses directly attributable to your institution’s inaction and wrongful credit bureau listing. I require your written response in 10 business days from today. Silence will be treated as a refusal to engage and will trigger the next stage of escalation immediately.