AO
Ash-Leigh Ockhuis
1 reviews | Active since Dec 2020
06 Dec 2020, 21:46
Denied access to my own money
Yesterday my account was completely blocked. Could not swipe, could not draw, could not make online banking transactions. Why Absa? Why? What an inconvenience, I had to borrow money for my grocery shopping simply because I was denied access to my own money! and all this without an explanation from anyone from Absa. Paying admin fees for admin clearly not being done properly!
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Absa's replyOfficial
07 Dec 2020, 11:21Dear Ash-Leigh Ockhuis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Dec 2020, 11:21
Official
Dear Ash-Leigh Ockhuis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care